Satisfaction Guarantee Policy

Please read closely. Terms can change from time to time. Terms found here may not be current with present company policy. Please read your invoice/client agreement for the terms that relate to your specific event. If there is a discrepancy between the terms found here, and those found on your invoice/client agreement – The terms found on the invoice/client agreement will override the ones found here.

Quicksilver believes in creating and maintaining positive experiences for clients. As a result, we offer a Limited Satisfaction Guarantee for cases of a significant lapse in quality or delivery of service.

We reserve the right to deny refund requests. Refund requests must be made for legitimate and substantial reasons. These include but are not limited to the assigned entertainer missing the performance, showing up late, severely poor show quality, offensive material, unlawful conduct during the performance, etc. Quicksilver will offer refunds as a last resort to resolve a client complaint.

Should a client not be satisfied with entertainment services provided by Quicksilver, a portion or the entire fee will be refunded at Quicksilver’s discretion.

The refund process must be initiated by the client by notifying Quicksilver of their dissatisfaction in writing within 120 hours (5 days) of the completion of the performance. No refunds will be considered on performances where full payment has not been received from the client.